Updated Troubleshooting (markdown)

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sirjonasxx 2019-01-26 15:17:50 +01:00
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@ -3,15 +3,6 @@ There are some known issues while using G-Earth, please read this through carefu
First of all, make sure you have extracted the .rar file to its own folder.
If you're using a mac; make sure you have completed the mac-installation wiki page.
If the following solutions do NOT help you, navigate to https://github.com/sirjonasxx/G-Earth/issues and, if it hasn't been solved before, create a new issue.
Include the following things in your issue:
* Java version
* Your operating system
* For windows: open CMD as administrator and navigate to the G-Earth folder, execute "java -jar G-Earth.jar" and wait for your specific problem to occur. Afterwards, take a screenshot and include it in the issue.
* For mac&linux: the same thing, but open a terminal instead and use the command "sudo java -jar G-Earth.jar"
## Problem 1: G-Earth doesn't open
* It's recommended to use Java 8, some problems have occurred with people using Java 11 or other versions. It shouldn't be hard to fix this with a simple google search.
* On Linux, if you get a "Invalid MIT-MAGIC-COOKIE-1" exception, execute "xhost +local:" in a terminal
@ -23,4 +14,13 @@ Include the following things in your issue:
* Your hosts file might have some permissions issues. Delete it and place a new one: https://github.com/sirjonasxx/G-Earth/issues/16
* MAKE SURE your downloaded the right .rar file, for Windows, check if you're running on a 32bit or 64bit device first.
If you had an issue and you solved it with a different solution and feel like it belongs on this page, feel free to create an issue.
## Creating an Issue
If the solutions did NOT help you, navigate to https://github.com/sirjonasxx/G-Earth/issues and, if it hasn't been solved before, create a new issue.
Include the following things in your issue:
* Java version
* Your operating system
* For windows: open CMD as administrator and navigate to the G-Earth folder, execute "java -jar G-Earth.jar" and wait for your specific problem to occur. Afterwards, take a screenshot and include it in the issue.
* For mac&linux: the same thing, but open a terminal instead and use the command "sudo java -jar G-Earth.jar"
If you had an issue and solved it with a different solution and feel like it belongs on this page, feel free to create an issue.