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Updated Troubleshooting (markdown)

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sirjonasxx 2019-01-26 15:17:50 +01:00
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Troubleshooting.md
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@ -3,15 +3,6 @@ There are some known issues while using G-Earth, please read this through carefu
First of all, make sure you have extracted the .rar file to its own folder. First of all, make sure you have extracted the .rar file to its own folder.
If you're using a mac; make sure you have completed the mac-installation wiki page. If you're using a mac; make sure you have completed the mac-installation wiki page.
If the following solutions do NOT help you, navigate to https://github.com/sirjonasxx/G-Earth/issues and, if it hasn't been solved before, create a new issue.
Include the following things in your issue:
* Java version
* Your operating system
* For windows: open CMD as administrator and navigate to the G-Earth folder, execute "java -jar G-Earth.jar" and wait for your specific problem to occur. Afterwards, take a screenshot and include it in the issue.
* For mac&linux: the same thing, but open a terminal instead and use the command "sudo java -jar G-Earth.jar"
## Problem 1: G-Earth doesn't open ## Problem 1: G-Earth doesn't open
* It's recommended to use Java 8, some problems have occurred with people using Java 11 or other versions. It shouldn't be hard to fix this with a simple google search. * It's recommended to use Java 8, some problems have occurred with people using Java 11 or other versions. It shouldn't be hard to fix this with a simple google search.
* On Linux, if you get a "Invalid MIT-MAGIC-COOKIE-1" exception, execute "xhost +local:" in a terminal * On Linux, if you get a "Invalid MIT-MAGIC-COOKIE-1" exception, execute "xhost +local:" in a terminal
@ -23,4 +14,13 @@ Include the following things in your issue:
* Your hosts file might have some permissions issues. Delete it and place a new one: https://github.com/sirjonasxx/G-Earth/issues/16 * Your hosts file might have some permissions issues. Delete it and place a new one: https://github.com/sirjonasxx/G-Earth/issues/16
* MAKE SURE your downloaded the right .rar file, for Windows, check if you're running on a 32bit or 64bit device first. * MAKE SURE your downloaded the right .rar file, for Windows, check if you're running on a 32bit or 64bit device first.
If you had an issue and you solved it with a different solution and feel like it belongs on this page, feel free to create an issue. ## Creating an Issue
If the solutions did NOT help you, navigate to https://github.com/sirjonasxx/G-Earth/issues and, if it hasn't been solved before, create a new issue.
Include the following things in your issue:
* Java version
* Your operating system
* For windows: open CMD as administrator and navigate to the G-Earth folder, execute "java -jar G-Earth.jar" and wait for your specific problem to occur. Afterwards, take a screenshot and include it in the issue.
* For mac&linux: the same thing, but open a terminal instead and use the command "sudo java -jar G-Earth.jar"
If you had an issue and solved it with a different solution and feel like it belongs on this page, feel free to create an issue.